If you can’t see a public charge point in the Spirii Go app, there are a few common reasons. Check the points below to find out why.
1. Check your filters 📲
The most common reason is active filters in the app. What to do:
- Open the map in the Spirii Go app
- Tap the filter-icon in the top right corner
- If any filters are set, you can tap Clear all in the top left corner
After resetting, check the map again to see if the charge point appears.
2. The charge point may be private 🔐
Some charge points are not publicly accessible, even if they are visible on the street. This means:
- The charge point belongs to a private owner or a closed community (e.g. housing association, company, workplace)
- You need a voucher code or a private charge key to use it
👉 Spirii does not provide voucher codes to end users. You must contact the owner of the charge point to get access.
3. The chargers may not be available via roaming
Some charging operators do not make their chargers available through roaming. In that case:
- The chargers will not appear in Spirii Go
- You may need to use the operator’s own app instead
You can read more about this here: Can I charge at other operators' chargers?
If you have any further questions, you are more than welcome to contact us. Contact our technical support at +4532266299 or write us at support@spirii.com. You can also simply click "Submit a request" below this article.