This guide helps you if you're experiencing problems signing into the app. Follow the steps below in order to rule out the most common causes of login issues.
Description of the Problem
You can log in to the app using one of four methods: Email, SMS, Apple, or Google. Login issues can happen if the app or your phone's operating system isn't up to date, if there's an error in the app's installation, or if there's a temporary issue with your chosen login method — for example, some email providers mistake our activation email for spam. This guide starts with a few quick checks, then walks you through reinstalling the app and logging in with SMS if needed.
Signs of the Problem
You may experience one or more of the following signs:
- You cannot log into the app
- The app does not respond as expected during login
- You do not receive access via SMS or email login
- The app closes or shows an error during login
How Email Login Works
When you log in with email, we send you an authentication link. You need to open this link on the same device you're logging in on — opening the link on a PC while trying to log in on your phone (or vice versa) won't work.
Troubleshooting Steps
Step 1 - Check Your Spam Folder
If you're logging in with email and haven't received the activation link, check your email's spam or junk folder.
Step 2 - Restart the App
Close the app completely and reopen it, then try logging in again.
Step 3 - Try a Different Login Method
If you still don't receive the email, try logging in with SMS instead. This resolves most cases where the activation email doesn't arrive.
Step 4 - Update Your Phone's Operating System
Ensure your phone is updated to the latest version of its operating system before reinstalling the app.
Step 5 - Uninstall the App
Uninstall the app completely from your phone to remove any errors in the current installation.
Step 6 - Restart Your Phone
Restart your phone to ensure all system changes take effect properly.
Step 7 - Reinstall the App
Reinstall the app from your app store, and open it once installation is complete.
Step 8 - Log In With SMS
Log in using SMS. Follow the instructions in the app to receive and use the SMS code.
Contact Support
If you still cannot log in after following the steps above, please contact support and attach a screenshot of the error so we can assist you further.
Please provide the following:
- Which phone model you have.
- Which software version it's running.
- Which login credentials you used.
If you have any further questions, you are more than welcome to contact us. Write us at support@spirii.com or simply click "Submit a request" below this article.