Frequently asked questions
- Charger help Here you can read about known challenges or issues that sometimes occur on a charger, and maybe solve them yourself.
- The Spirii Go app Questions and answers about the Spirii Go app. The app can be downloaded for free from the App Store or Google Play
- Installation of a charging station at home Read here what we are most often asked about when installing a home charging station at home.
- The Spirii Service Agreement in general Here you can learn more about a Spirii Service Agreement and what it includes, as well as get answers to the most fre...
- Refund of the electricity fee Here you can read about the electricity fee refund you can receive, for the electricity you use to charge your electr...
- Spirii's public charging network Here you can read more about our public network and get answers to some of the questions that might arise.
- Delete your user in the app Here you can read how to delete your user in the app.
- My car is charging slowly
- My charger is offline, what do I do?
- Charging cable stuck in charger
- How to setup Scheduled charging
- Start and stop charging
- Documentation for installers (Examples)
- How much does a charging solution cost and where can I buy a charging solution from Spirii?
- Conditions for a standard installation
- What do I get with a service agreement at Spirii?
- If you cancel your service agreement
- The prerequisites for receiving a refund of the electricity fee
- Pay out of the electricity fee reimbursement
- How much does it cost to charge at Spirii?
- Reservation of amounts