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Guide to setting up Wi-Fi on a Zaptec Go

  • Updated

Here you can read how to connect your Zaptec Go charger to your WIFI yourself. This will ensure a stable network connection to your charger, if you find that the charger is struggling to connect to the 4G-LTE network in your area.

 

⚠️ Before following the guide, make sure you have the PIN code for your charger. You can get this by sending en email to Spirii at support@spirii.com or by calling our 24/7 support number +4532266299 ⚠️

  • Once you have the PIN code, you can follow the guide below.

Step 1 - Install the Zaptec app and create a login 📲

  1. Download the Zaptec app from your application store (the app is free).
  2. Open the app and create an account with your email. Please note, that you need to verify the email in the app before you can sign in.

Step 2 - Accessing the configurations ⚙️

  1. Make sure that Bluetooth is switched activated on your phone.

  2. Tap the ...-icon in the top right corner of the app.

    • ⚠️(NOTE, it is important that you do not tap Create new).⚠️
  3. Choose Configure Products from the list.

Step 3 - Bluetooth connection 🔗

  1. Hold your phone up to the charger, select your charger in the app and wait for the PIN code prompt.


     
  2. Insert the PIN-code you received from Spirii.

Step 4 - Setting up WiFi connection 🛜

  1. Choose Switch to Wi-Fi at the bottom of the page under NETWORK SETTINGS.


     
  2. Select your wireless network from the list and enter the password for your Wi-fi.

    • If you cannot find your network in the list, your charger is out of range of your router's Wi-Fi signal. To resolve this, you will need to improve the Wi-Fi coverage at the charger's location. Contact your Internet Service Provider (ISP) for assistance.
       
  3. Tap Connect when you have filled in the password to your Wi-Fi.

  • You should now see that your network is listed under SAVED NETWORK.
  • Should you need to put it back on the 4G-LTE network again, you can follow the same guide and select Connect to 4G instead.

Please note, that you should not change or edit any other configuration settings from the Zaptec app, as these can cause errors on the charger.

Extra info: The charger requires a 2.4 GHz connection, which all routers should offer. 📡

If you have any further questions, you are more than welcome to contact us. Contact our technical support at +4532266299 or write us at support@spirii.com. You can also simply click "Submit a request" below this article.

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